Introduction
These are the General Privacy Rules (hereinafter: “Privacy Policy”) issued by FLEET4RENT d.o.o., Zagreb, Zlatarska 22, OIB 49363625123.
The Privacy Policy regulates the protection of personal data as well as the privacy of natural persons – our customers, suppliers, users of our services, individuals interested in working with FLEET4RENT, and other persons, where and when FLEET4RENT d.o.o. acts as the data controller as defined by the General Data Protection Regulation.
If you have any questions or requests related to the handling or protection of your personal data, please contact us at info@fleet4rent.hr.
In the following text of this Privacy Policy, we provide information on specific data processing activities, including the purposes for which personal data is used, the legal basis for processing, the categories of data recipients, the data retention period or the criteria used to determine that period, as well as your rights.
Why we collect data
We process your data only for the purposes justified by our services. We process this data by respecting your fundamental right to privacy, including the need to protect personal integrity and privacy, and we always keep in mind that we do not collect data more than we need to deliver the desired service. Unless otherwise stated, we at FLEET4RENT determine the purpose and method of collecting your data, and in the legal sense, it would mean that we act as the "processing manager" of personal data.
We collect data so that we could:
- provide a vehicle reservation service
- conclude a rental agreement and provide a bill
- respond to your inquiries, complaints, and reclamations
- send you information about our offers
- in order to protect our property interests, we can, on the grounds of legitimate interest, request a copy of the documentation (ID card/passport, driver's license)
Which data do we collect
Vehicle reservation
If you would like to make a vehicle reservation we will need personal information from you: name, surname, address, phone number, and email address.
Renting a car
Once you decide that you want to rent a vehicle from our offer, we will need a little more of your personal information so that we can conclude a lease agreement. These data include:
- name and last name
- e-mail address
- telephone number
- address
- zip code
- city
- country
- date of birth
- flight number
At location we also collet the following information:
- identity card / passport (number and validity period)
- driver's license number, issuer and validity date
- credit card number
- copy of documents needed
Inquiry / Complaint / Reclamation
If you were not satisfied with something or would like to report something that was wrong with the vehicle we will need your following information:
- name and last name
- address
- OIB
- telephone number
- the number and time of validity of the ID card
- driver's license number, issuer and validity date
Vehicle information
Some information we collect may be stored in a form that is not linked to any identifiable individual, such as vehicle data that is not associated with a specific passenger, or other aggregated, de-identified, or anonymized information. This Privacy Policy does not apply to such non-personal data, which we may collect, use, or disclose for various purposes. However, any non-personal information that becomes linked or combined with personal information will be treated as personal data and will be subject to this Privacy Policy.
We collect and use vehicle-related data in the following ways:
- fuel information is used to monitor fuel levels and to accurately record and charge for fuel usage.
- odometer readings are used to track vehicle mileage and calculate any applicable distance-based charges.
- vehicle diagnostic and performance data help us identify maintenance needs or mechanical issues for individual vehicles.
- VIN, license plate numbers, or other combinations of vehicle identifiers may be legally required to be shared with governmental or regulatory authorities, and we will disclose such information when legally obligated to do so.
- automated damage detection systems are used to assess potential damage to the vehicle.
Service providers and partners
As stated above, we may share information with service providers and business partners that provide services on our behalf including, but not limited to:
Payment support providers;
Insurance companies;
Vehicle recovery providers;
Debt collection providers;
Credit reporting agencies;
Claims processing companies;
Roadside assistance providers;
Tolls and citations processors;
Adaptive driving installers;
Any other business or service provider relating to accident recovery or vehicle repair, assessment or maintenance; and
Any governmental authority as needed or requested by such.
How do we collect data
Generally, we collect data in the following ways:
- when requesting the use of our services
- when expressly provided to us, for example by sending an e-mail or by making a phone call
- by using our website. Fleet4Rent uses cookies so that some personal information may be available.
- through direct marketing privileges that can be given, for example, via e-mail or by directly signing a civilian form when e.g. entering our branch offices in Zagreb and/or Split.
Wherever possible we will inform you which information you need to give us before you start our service.
On our website, we may use cookies or other data collection tools.
Some third-party sites can control the traffic from our products and services, such as the number of clicks and the search terms used. We do not provide any personal information for these services.
Use of Cookies
In order to provide registered users and visitors with better functionality and more engaging content when visiting our website, as well as to develop services and offers that meet users’ needs and preferences, we use cookies and/or other standard technologies (hereinafter: cookies) that collect certain information about you (e.g., the IP address used to access the website, time of connection, etc.).
Detailed information about the cookies used on each specific website is provided upon your first visit. Based on this information, you may give or withhold your consent for the use of specific types of cookies.
Information collected via cookies may be combined with other user data to help us better understand the user and enhance the overall user experience—only if we have your consent to do so.
More information about cookies is available at www.fleet4rent.hr.
How do we protect your personal data
The protection of your personal data is extremely important to us. Some of the measures we implement include:
- applying pseudonymisation to the database whenever possible;
- using secure methods when transmitting your personal data to prevent unauthorized access;
- employing modern protection methods and access control to data resources containing personal data;
- continuous monitoring of all resources (physical locations where your data is stored) used for personal data processing;
- granting access to personal data only to individuals who need it to perform their job duties (e.g., our employees) or to those providing services on our behalf (e.g., our data processors).
All employees of FLEET4RENT, as the data controller, are obligated to maintain the confidentiality of personal data by signing a confidentiality statement or an employment contract that includes a specific clause regarding the confidentiality of personal data.
How do we share your information
FLEET4RENT may submit your personal information to third parties in the following cases:
- for the purpose of fulfilling the legal obligations, e. for the delivery to courts or other competent authorities, during or in the conduct of civil, criminal, misdemeanor or other proceedings
- for the protection of the rights, safety or property of FLEET4RENT;
- for the purpose of concluding and / or executing contracts or processing transactions with intermediaries, agencies through which you have contacted FLEET4RENT
- in order to prevent or limit the damage that could be caused to FLEET4RENT;
- in other cases, provided you have given your privation.
FLEET4RENT will in any case, when sharing your personal information with third parties, prohibit the use of your personal data for a different purpose than the contracted one, and will bind third parties on keeping confidentiality of your personal information.
How long do we keep your data
Personal data will be kept in a form that allows identification only for as long as is necessary for the purposes for which personal data is processed. Or how certain regulations of our country require the processing manager to keep personal data confidential. Personal data may be stored for a longer period under certain prescribed conditions, such as for statistical purposes, for purposes of archiving in the public interest.
In the case when your data is handled on the basis of your privation, if you revoke the privilege we will stop processing your data and will no longer use it, but that may result in the inability to use some of the additional benefits associated with it.
Please note that your data will not be deleted at the specified time intervals if a forced payment of unpaid due claims has been initiated or if another procedure is initiated, then personal data will be deleted after the final settlement of the same procedure or statutory limitation of statutory claims which regulate compulsory and legal relations.
Your rights
- The right to access personal data - you have the right to ask and receive personal information about you (in writing, by phone or by email) that we are dealing with, under the condition that your identity is undoubtedly established and proven
- The right to correct or update your personal data - In case that your information is inaccurate or incomplete, you have the right to make a correction or update to your personal data in writing or personally, under the condition that your identity is undoubtedly valid and proven. You are responsible for providing the correct personal information and you are obliged to notify us of any relevant changes to your personal information (change of name/surname, address etc.)
- The right to delete personal data - if there are no longer any reasons why your personal data is being processed, and for the purpose for which it was collected, such data will be deleted if this is not in conflict with the valid regulations or if it is not processing data in statistical purposes when it is no longer possible based on personal data to identify the person to whom these data relate, or if they are not necessary for the establishment, enforcement or defense of legal requirements.
- The right to withdraw cajolement for marketing purposes - you have the right to withdraw given cajolement for the delivery of our marketing post at any time
- The right to object on personal data processing based on the legitimate interest of Fleet4Rent - you have the right to appeal at any time by giving reasons related to your interests in writing or in person at the head office of our company. In this case, we will notify you if the legitimate interests of our company are beyond interests of your company and it is necessary to further process personal data in order to achieve or defend the legal requirements in which case the data will continue to be processed.
- The right to file a complaint to the supervisory authority - you have the right to file in writing or in person at our headquarters address as well as the Personal Data Protection Agency.
- The right to transfer personal data - You have the right to request in writing or in person at the head office that the data you have given us on the basis of a cajolement or on the basis of a contract is made available in a structured, common and machine-readable format if we processed this data by automated procedures .
- The right to limit the processing - you have the right to request, in writing or in person at our company's headquarters, temporarily blocking of the processing of personal data under condition that you dispute the accuracy of the data and the necessity to verify the accuracy of the data or unauthorized data processing, and if you oppose deleting of the data, if Fleet4Rent no longer requires these data, and you are requesting them to comply with legal requirements or if you have filed a complaint and expect to confirm the Fleet4Rent overcoming legitimate reasons for your reasons.
Contact information
If you would like to know more about the protection of your personal data or wish to achieve one of your rights, you can contact us by e-mail info@fleet4rent or by sending a request or request to: Zlatarska ulica 22, 10000 Zagreb, Croatia